+ Service Department Coordinator Level I

Compensation:

$13~$15 Per Hour DOE

Reports to

Chief Operating Officer – Chad Preece

Position Summary

The Service Department Coordinator Level I position is responsible for providing a high level of service and expertise in the processing, customer support, vendor and inventory management and intra-department communications regarding service Work Orders. Other responsibilities include:

  • WorkFlow maintenance
  • Work Order creation
  • Work Order Tracking
  • Schedule Service Techs
  • Troubleshoot site visits
  • Liaison between customer / tech
  • Communicate with customers
  • Manage schedule & shifts
  • Distribute customer proposals
  • Track payments
  • DE / RE
  • Schedule and manage sub-contractors
  • Monitoring support and review
  • Customer communications
  • Communication & Coordination with Warehouse
  • Assisting warehouse in materials flow
  • Assist other departments as directed
  • All other duties and tasks as assigned

Qualifications

  • Must be highly organized and process-oriented
  • Possess strong problem-solving skills
  • Excellent written and verbal communication skills required
  • Excellent customer service skills required
  • Must have a valid state driver’s license

Benefits for Full-Time Positions:

  • Competitive compensation
  • Full benefits package including health, vision, dental insurance
  • Attractive vacation, sick and holiday pay
  • Employee referral program
  • Career path opportunities for top performers